Frequently Asked Questions
Everything you need to know about your McKillans shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.
How do I determine my correct size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Are McKillans products ethically sourced?
Yes, we prioritize sustainable manufacturing and fair labor practices. We partner only with certified factories that meet our high standards for environmental impact and worker safety.
Can I track my shipment in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options via Afterpay.